GAIL J. MacCLEVERTY
61 Nassau Avenue
Kenmore, New York 14217
(716) 875-1666
SUMMARY:
Goal-orientated professional with twenty-nine years of management, sales, branch operations and commercial lending experience. Ability to integrate human resources, marketing, and technology to determine optimum solutions for customer financial needs. Posses exceptional presentation, motivation and training skills. Dedicated to customer service focusing on continuing improvement.
PROFESSIONAL EXPERIENCE:
FIRST NIAGARA BANK, Buffalo, NY
Vice President, Commercial Lender, Relationship Manager (2006-Present)
- Maintained and expanded existing loan portfolio from $14MM to $35MM
- Successfully cross sold other banking services such as insurance and brokerage products
- Recognized as one of the top sales producers in New York State
WYOMING COUNTY BANK, Buffalo, NY
Vice President, Commercial Lender, Relationship Manager (2001-2006)
- Successfully expanded bank market share in the Erie County market maintaining a $20MM loan portfolio.
- Contributed to branch outstandings through cross-selling resulting in Branch of the Year award for the Williamsville branch.
- Awarded Commercial Lender honor for 2003 and 2004
KEYBANK NA, Buffalo, NY 1978 – 2000
Vice President, Corporate Banking Group (1999 – 2000)
(Job eliminated due to corporate downsizing)
- Delivered quality services and products to existing clients in $20MM loan portfolio.
- Enhanced existing client base through direct customer contact, prospecting, and networking.
- Analyzed commercial client financial status to determine creditworthiness, loan structuring, and fiscal stability.
- Conducted in-depth analysis of commercial clients’ overall financial health.
- Developed pro-active marketing strategies which increased customer retention while attracting new clients.
Vice President, Small Business Commercial Lending (1996 – 1999)
- Top producer for the Small Business department for the years 1997 and 1998.
- Demonstrated superior teamwork and management skills while promoting change within the organization.
- Delivered quality services and products to existing clients in a $9MM loan portfolio.
- Met cross-sell ratio goals of four products per customer on all new relationships.
- Worked with city, county, state and federal agencies to obtain funding for small businesses.
- Enhanced existing client base through direct customer contact, prospecting, and networking.
Branch Manager (1986-1996)
- Managed several branch offices in all market areas of Western New York, ranging from mid-sized to the largest in terms of staff and deposit base.
- Increased deposit base and income while decreasing expenses and improving overall profitability of various branches.
- Provided highest level of customer service to clients in varied markets through WNY.
- Participated in community service projects to promote the bank’s image in the community.
Management Associate (1985-1986)
- Completed extensive Management Training Program, which included training in Financial Analysis, Commercial Lending, Consumer Lending, and Administration of Branches.
- Research special projects for senior management, resulting in cost savings to the bank.
- Primary WNY trainer for utilization of Hogan access relational database.
Branch Positions (1978 – 1985)
§ Held various positions ranging from Teller to Assistant Manager.
AMERICAN INSTITUTE of Banking, Buffalo, NY 1995 – 1999
Adjunct Faculty (Part-Time)
§ Instructed professional level course of study in Principles of Banking, Bank Management, and Professional Writing for Business.
EDUCATION:
MBA, Canisius College, Buffalo, NY, 1993
BS, Business Administration, Daemen College, Amherst, NY, 1988
American Institute of Banking Professional Development Programs:
§ Commercial Lending Degree
§ Foundations of Banking Diploma
§ General Banking Certificate
§ Supervisory Management Certificate
OMEGA Commercial Lending
- Sales I & II, Sales Leadership, Developing New Business
